Consumer Complaint: What is it and When to File it

Around the world, consumers are said to be kings, as they decide the success of a product or service. However, in some rare cases, organizations try to cheat their customers, to make a higher profit margin. In such cases, it might look difficult for these consumers to get justice as they’re fighting against a large organization. But, our government has made plans to safeguard the interest of such consumers.

Around the world,Guest Posting consumers are said to be kings, as they decide the success of a product or service. However, in some rare cases, organizations try to cheat their customers, to make a higher profit margin. In such cases, it might look difficult for these consumers to get justice as they’re fighting against a large organization. But, our government has made plans to safeguard the interest of such consumers. Therefore, this allows consumers to get back against companies for selling fake products, indulging in false advertisements, or cheating consumers. Here’s a look at what consumer complaints are, and when to file such a complaint.

Who is a Consumer?

The biggest criteria for filing a consumer complaint is that the one filing it must be a consumer. So, with that in mind, who qualifies to be a consumer? The consumer is an integral part of the company, as it is he or she who decides whether a particular product will be a success or failure. They are the primary buyers and users for a particular product or service. All manufacturing and marketing operations carried out are in turn, done to fulfill a consumer’s requirements. Therefore, any individual who purchases or obtains an item or service for their use is a consumer. As per this definition of a consumer, anyone who purchases items for commercial, manufacturing or resale purpose is not a consumer. Now that you are clear about who a consumer is, let us move on to explore some of their rights.

Apart from the consumer, the following people can file a consumer complaint:

a) voluntary consumer association
b) central/state government
c) consumers sharing a common interest
d) If a complaining consumer dies, their legal representatives or heirs can file a complaint
Laws which Protect Consumers in Different Ways

Indian Contract Act
Sale of Goods Act
Food Safety and Standards Act
Standards of Weights and Measures Act
Dangerous Drugs Act
Agricultural Produce Act
Indian Standards Institution Act
Consumer Protection Act, 1986 for speedy justice which does not need lengthy civil trials
Basic Consumer Rights as per the Consumer Protection Act

As per the Consumer Protection Act, 1986 here are the basic rights that all customers have:

Safeguarded against unfair trade practices
To be well-versed regarding the goods or services
Guarantee that goods or services are of desired quality
To be heard in case of any breach of rights
Seek redressal if the damage is suffered
Consumer education
The violation of any of these rights may result in the filing of a consumer complaint in India. In such cases, it is the responsibility of the consumer to file an appropriate complaint. Not only will doing so benefit the customer, it will also help the society as a whole. Such complaints prevent large organizations from indulging in illegal activities.

Why file consumer complaints

1. Unfair trade practices

While making a profit is the main objective of every business, this must occur through lawful practices. Using illicit means to obtain a profit is frowned upon by the law as it results in consumers getting cheated. Activities such as marking wrong prices on products, engaging in unfair discount practices and so come under the guise of unfair trade policies. There are several large companies that still indulge in such unfair activities within the market. Everything from negligence to doing wrong business comes under the shade of the term unfair trade practices.

2. Food adulteration

Food is a basic element that every individual requires to leave. Therefore, every organization that works in a food-related field must uphold the highest standards. Unfortunately, in India, we find that this does not always happen. Certain organizations mix cheap products in their dishes to bring down the overall cost of making a dish. Similarly, people also make use of adulterated food rather than throwing it out to make higher profits. Such practices are extremely unlawful and come under sections as per the Indian Penal Code. Furthermore, the adulteration of medical items is another growing concern in India which must be duly handled.

3. Short weights and measures

Certain old school markets and shops, especially in rural areas, cheat their customers by using short weights and measures. General stores employ such methods to give their consumers less amount of a product than what they are paying for. While the weighing scale shows 1kg, the actual quantity measured and provided may be as low as 700grams. Such crimes must be reported to bring such miscreants to justice and to ensure that all consumers get exactly what they are paying for.

4. Misleading information

Another important factor that comes under the violation of consumer rights is giving out false information regarding products. With technology advancing at such fast rates, almost all the information we need regarding a product or service is available online. However, while this provides several advantages, it also gives people the power to upload fake information to people. Providing false information regarding various products and services is online malpractice and a violation of consumer rights.

5. Failure to Keep Promises

In case an organization or company fails to keep up a promise made, then consumers have the right to make an issue out of it. Rather than putting up with them breaking their promise, consumers should report such instances to make sure the same does not happen to someone else.

6. Poor customer service

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Search Right for buying a Used Car: How does a Consumer Report help you?

If you are purchasing a used car, you do not want to miss out on the advantages of using a consumer report. A consumer report helps you to make your research easier, faster and more reliable. Learn more about how a consumer report can help you in selecting your next used car.

Finding the right used car has little to do with luck and everything to do with research. A used car comes with a set of benefits. For one,Guest Posting a used car offers the best value that fits your budget. However, it becomes imperative that you choose the right car that can be reliable in the long run. In order to purchase the best available used car, consumer reports become your guiding compass.

So, what exactly is a Consumer Report?

Technically, a consumer report is an informative statement by various portals that seek to bring accurate data to the consumer. In case of used cars, a consumer report will assist a buyer in correctly ascertaining the cars that are fit to purchase. Additionally, it exhibits an unbiased view regarding the make, model, price and reliability of the used car. Few established consumer report portals include Edmunds, Kelley Blue Book, NADA Guides, etc. Thus, a consumer report will help you to make the right choice while you purchase your next car.

How will a Consumer Report help in buying a Used Car?

1) Homework Made Easy

A consumer report is data that is valuable to a buyer. Research is a pre-requisite to purchasing a used car. Often while purchasing a car we tend to overlook research. A consumer report makes your task easy by collecting the relevant information and integrating it in one report. If you wish to purchase a used car, you only need the guidance of the latest consumer report to search the required details. For instance, you can identify the few defects that the car possesses prior to the inspection which can save you an expensive headache to replace the parts.

2) A Reliable Source

A used car in a dealership lot will always contain a window sticker known as the “Buyer’s Guide”. The Buyer’s Guide contains certain imperative information such as the amount of repairing costs that the dealer is obliged to bear and the availability of a warranty, if any. Still, many may ponder on the thought if purchasing a used car is a gamble. A consumer report breaks the longstanding myth. Consumer report portals often run a road test drive of every used car that is rated to understand the effectiveness of the brake in uncertain conditions. Therefore, it is a wise decision to consider a consumer report as it is an unbiased platform to choose your used car.

3) Save Precious Time

There are numerous dealership lots that would be selling used cars. Sometimes it takes up a large portion of your time to search for the right car at the various dealerships. A consumer report not only saves your time but also helps you to select the car that suits your needs. Different used cars are rated in a consumer report. Picking the make, model and color of your chosen car would be easy. Now you only need to visit those dealership lots that house the used car that you wish to purchase. A consumer report eases your legwork and saves you the time and trouble to go to every dealership.

A used car has its own set of benefits in terms of cost-effectiveness and tax benefits. However, a consumer report can assist you in reaching one step closer to the car of your dreams. Therefore, persist for the right used car of your choice and eas

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